Archive for January, 2014

38 seconds

Warning…rant ahead. Tread with caution.

/rant=on

Something I just don’t get lately. What’s up with the inability of people that work with technology to communicate.

With each other, with their “customers”, with their superiors, with anyone?

Were we always this way?

*** Disclaimer: I’m not talking about my staff here. So you call can chill. I’m speaking of IT as an industry. ***

Seriously though, for an industry that is supposed to facilitate communication, make people work more efficiently and collaborate better (why yes, I have been drinking the IT PR Kool Aid) why is it that communication is the last thing we do well?

Case in point. A situation at work necessitated that I send a rather annoyed (but professional) email to a group of people asking them politely (and did I mention professionally??) to get off their collective asses and remedy a problem that had been ongoing for weeks.

Not a simple issue either. An issue that was directly affecting users’ ability to work. So sort of important.

At the end of said email, I asked that someone get in touch with me to let me know the status of things and what the resolution plan was.

Simple request. Communicate with me.

Help me understand what is going on. What you are doing to remedy the issue. What is causing the problem. Anything. Just. Talk. To. Me.

Twenty four hours go by.

Nothing.

I had to send another email (still professional) asking, “Hey..um, hello? What’s going on?” Then finally, someone got back to me.

Communication. In the day of email, Twitter, instant message, and that thing called the phone, I got nothing. It takes 38 seconds to hit the reply button on an email, type out a short message saying something like, “Sorry for the issues. We are looking into it. We will contact you tomorrow with a follow up and more information”, and then hit the send button.

Thirty eight seconds. I timed it.

We in IT often times wonder why IT gets a bad rep. Why we aren’t respected more. Why, often times, management looks at IT as a necessary evil instead of a business asset.

Well folks, I’m here to tell you, it’s because we can’t take 38 seconds to send an email to communicate. I know we are all busy. Sometimes insanely so, but 38 seconds is nothing.

Maybe if we all spared 38 seconds more often, IT would be perceived as a customer-service focused business entity. Not just a group that spends money, complains about users asking stupid questions (that’s another post) and cant deliver on their promises.

Maybe we’d be looked at as a group that goes out of their way to help people. That is interested in making things better for the organization and the users.

Thirty eight seconds.

A missed opportunity to provide customer service. A missed chance to change the perception of a single person.

There’s a phrase I’m fond of; “Death by a thousand paper cuts.”

It unfortunately applies to IT far too often.

/rant=off

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Too true

Mrs. Technocrat will appreciate this…

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I can’t speak for her mind, but this is totally how her computer is.

All. The. Time.

Too funny!! (NeSFW)

This is so funny in so many ways.   Take a moment and watch this.  If you’re at work, be sure you have headphones on or turn the volume down a bit.

The language just floors me.   And the fact that it’s poking fun at Time-Warner is even better.

Check it out…

http://www.collegehumor.com/video/6949696/time-warner-cable-porn

Random thoughts

Apparently my desk is either warped or just plan not level.

How do I know this? My keyboard wiggles when I rest my left hand on it.

Not much mind you, but just a little. And plenty enough to be annoying.

It’s not the keyboard. I tried it on other surfaces, and it’s fine. It’s the top of my desk on the “computer” side.

I’ve tried the “tape on the edge” of the keyboard thing. No go.

/annoyed_face = on






———-

Last week I was walking down the hall here at work and a user comes up to me muttering about how there was no one in the Help Desk.

(They’d gone to lunch and were due back any minute)

I asked what was wrong and could I help or get a message to the Help Desk guys.

Here’s the conversation:

Me: “Can I help, or can I get a message to the guys?”

User: “The printer is out of toner and I need to print something now!”

Me: “OK, well, I’ll let them know. Which printer is it?”

User (very frustrated at this point): “The one that’s out of Magenta!”

…….

Me: “Well, that tells me a lot.”

User: /blank stare

Me: /raised_eyebrow = on

User: “Oh…the one in the training room.”

Me: “Thank you. That actually tells me something.”

Really folks? “The one that’s out of magenta?” That’s what you’re gonna tell me.

/facepalm






———-

Some Friday nights, there just isn’t enough time or enough alcohol to drown out the stupid from the following week.






———-

Listening to a 13yo play Minecraft with a bunch of his 13yo friends, via Skype, is sort of like listening to nails on a chalkboard and a recored played backwards…combined.

Annoying…unintelligible…frustrating…scary…and downright frightening.

I don’t recommend it.

Good Advice…

wpid-124-how-to-work-better-2014-01-26-20-43.jpg

Some days…

This is how I feel…

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It was bound to happen…

Sooner or later it had to happen.

I’m not going to spoil the surprise. Just click on the link below. Then come back.

http://www.glassandsex.com/

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Done yet?

Yeah…that was my reaction also. W…T…F???

You knew it was a matter of time. From the inception of Google Glass I think everyone in the tech industry was waiting for this to happen. We all knew someone would build something like this.

What freaks me out is the whole concept of the voice commands.

“Turn off the lights.”

“It’s time.”

Freaky.

But what is worse is that it will give you suggestions for new positions.

/creepy_factor = 8/10

The only thing that would be worse is if the dang thing starts to give you feedback on your technique. You know, sort of a moment-by-moment critique.

“Get your butt higher.”

“Slow down.”

“Put your leg there.”

Yeah…NOT good!

I’m reminded of a movie from the early 80s called Brainstorm. Did anyone see it?

If you do, you know what I’m talking about.

If not, the whole concept of the movie is that scientists build a device capable of recoding and playing back the actual experiences (complete sensory spectrum) of people. It’s sort of the ultimate virtual reality.

Well, one enterprising guy records himself having sex and then passes around the “tape”. Another guys splices the ends together and nearly dies form a prolonged orgasm. Yeah…nearly dies.

……

Personally, I think Google Glass is creepy enough without the whole sex factor thrown in.